Loop turns your return process from a point of friction into an experience. Offering anon-demand customer portal that encourages customers to exchange before asking for a refund. Build love after purchase, save your team time, and improve your operational efficiency.

Information flow

• Customer submits return to Loop
• Return label hits “pre_transit” status, firing webhook
• Return is created in Whiplash with data from webhook
• Whiplash receives return package, generates item receipt and fires webhook to Loop
• Loop pulls item receipt and compares items against RMA
• Return is automatically Processed or Flagged based on receipt and merchant criteria
  Expected items, condition, etc. ‍
• Return is complete