Returns platform for Shopify’s top brands.

Loop turns your return process from a point of friction into an experience. Offering anon-demand customer portal that encourages customers to exchange before asking for a refund. Build love after purchase, save your team time, and improve your operational efficiency.

Information flow

  • Customer submits return to Loop
  • Return label hits “pre_transit” status, firing webhook
  • Return is created in Whiplash with data from webhook
  • Whiplash receives return package, generates item receipt and fires webhook to Loop
  • Loop pulls item receipt and compares items against RMA
  • Return is automatically Processed or Flagged based on receipt and merchant criteria
    Expected items, condition, etc. 
  • Return is complete 

Loop Integration Details

Documentation & Instructions

Loop Returns



Shopify only




Information flow

The timing of Shopify shipping integration events is immediate.

Loop Returns


Upon Install

Ongoing (Real Time)


Loop Returns

Ongoing (Real Time)

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